This Refund & Cancellation Policy explains when you may cancel and whether you are entitled to a refund for purchases made through Cehpoint. It forms part of our Terms of Service. Payments are processed by PayU and other gateways; approved refunds are returned to the original payment method.
1. Overview
Because Cehpoint offers a mix of digital services, credits, subscriptions and human effort, refund eligibility depends on the product. Consumed usage and delivered work are generally non-refundable. Where a refund is approved, it is made to the original payment method. All refunds are net of applicable payment-gateway charges and taxes where permitted by law.
2. Project and professional services
- Before work begins: If you cancel a service engagement before we start work, you are eligible for a full refund of any advance, less non-recoverable third-party costs already incurred on your behalf.
- After work begins: Refunds are pro-rated for work not yet performed. Work already delivered, milestones accepted, and third-party licences/hosting already purchased are non-refundable.
- Custom/one-time builds: Once delivered and accepted, fees are non-refundable. Defects are addressed under the agreed scope/warranty, not by refund, unless we cannot remedy a material defect.
3. Wallet balance and service credits
- Unused wallet top-ups may be refundable on request within 7 days of purchase, provided no part has been spent and the funds were not promotional/bonus credits.
- Promotional credits, referral bonuses and discounts have no cash value and are non-refundable and non-transferable.
- Once credits are applied to a Service, the corresponding amount is non-refundable.
4. Subscriptions and API usage
- Subscriptions renew for the term you selected. You may cancel to stop future renewals; cancellation takes effect at the end of the current billing period.
- We do not provide pro-rated refunds for partial subscription periods unless required by law.
- Metered API/AI usage that has already been consumed is non-refundable. Pre-purchased credits follow clause 3.
5. Cehpoint Card
The Cehpoint Card is a members' service-credit facility (including the ₹10 lakh lifetime card tier). Any one-time issuance/membership fee is refundable within 7 days of purchase only if the card has not been activated or used to make any transaction. Once the card is activated or used, the fee is non-refundable. Amounts drawn against the card's credit line remain repayable per the card terms; unused available credit is a facility limit, not a paid balance, and is not refundable as cash.
6. Product testing reports
Product testing in the marketplace is charged per report against a negotiated budget, as set out in the Client Testing Services Agreement.
- You pay for each testing report you accept. Payment is made via PayU per accepted report.
- Before a report is produced: You may cancel a not-yet-started testing job for a full refund of any prepaid amount for that job.
- Delivered reports: Once a report has been delivered and accepted, the per-report fee is non-refundable, because the tester's work is complete and the tester is paid from it.
- Rejected reports: If a report materially fails the agreed acceptance criteria, it is not accepted and you are not charged for it (or the prepaid amount is credited/refunded per the engagement).
- Testing does not guarantee that all defects will be found; a report being unfavourable is not, by itself, grounds for a refund.
7. How to request a refund or cancellation
Email support@cehpoint.co.in from your registered email with your order/invoice reference and the reason for the request. For subscriptions, you can also cancel renewal from your account. We may ask for information to verify the request.
8. Timelines and method
We aim to review refund requests within 7 business days. Approved refunds are issued to the original payment method via the payment gateway; depending on your bank/card issuer, it may take a further 5–10 business days to reflect. Refunds are made in INR.
9. Non-refundable items (summary)
- Consumed AI/API usage and delivered, accepted work.
- Accepted testing reports (per-report fees).
- Activated/used Cehpoint Card fees.
- Promotional credits, bonuses and discounts.
- Third-party licences, domains and hosting already purchased on your behalf.
- Payment-gateway/processing fees, where non-recoverable.
10. Disputes and chargebacks
Please contact us first — most issues are resolved quickly. Initiating a bank chargeback without contacting us may lead to suspension of your account pending resolution. Nothing in this policy limits rights you may have under applicable consumer-protection law.
Contact us
If you have any questions, requests or complaints about this document or how we handle your information, contact:
- Support / general: support@cehpoint.co.in
- Grievance / Data Protection queries: grievance@cehpoint.co.in
- Post: Cehpoint, West Bengal, India — full registered office address available on request.