1. Why this applies to a technology company
We take payments, we hold credit balances, and we introduce businesses to lawyers and accountants. Any of those can be attractive to somebody trying to make criminal money look ordinary. This policy exists so that our answer is decided in advance rather than improvised.
2. Knowing who our clients are
Verification is required before we act on anything involving money, a regulator or a third party’s data. We verify legal identity, business registration where it applies, and the person we are actually dealing with. See the Verification & KYC Policy. We may re-verify at any time, and we may ask about the source of funds where a transaction does not fit what we know of a business.
3. Wallet credit is not a payment instrument
Cehpoint wallet credit can only be spent on Cehpoint services. It cannot be withdrawn as cash, transferred to another user, refunded to a different person or account, or used to pay anyone but us. Free and promotional credit can never become money. This is a deliberate design decision: a balance that cannot leave the platform is of no use to somebody laundering funds.
We do not accept cash. Payments must come from an account in the name of the client, through a regulated payment channel.
4. What we watch for
- Payment from a third party unconnected with the client, or a request to refund somewhere else.
- Top-ups markedly larger than the service being bought, or repeated top-ups followed by cancellation.
- Reluctance to complete verification, documents that do not agree with each other, or an unwillingness to say what a business actually does.
- Structuring — several smaller payments where one would be natural.
- A client, a director or a counterparty appearing on an applicable sanctions list.
5. What we do if we are concerned
We may pause an account, decline a transaction, refuse a refund route, or end the relationship. Where the law requires a report to the authorities, we will make it. We may not be permitted to tell you that we have done so, and where that is the case we will not, because tipping off is itself an offence. Where we are free to explain, we will.
Refusing a transaction is not an accusation. If you believe we have got it wrong, our grievance process applies.
6. Our people
Anyone at Cehpoint who deals with payments, verification or partner firms is expected to know this policy and to escalate a concern rather than resolve it themselves. No commercial target excuses ignoring it, and nobody will be penalised for raising a concern that turns out to be nothing.
7. Records
Verification and transaction records are kept for five years after the relationship ends, and financial records for eight years. See the Data Retention & Deletion Policy.
Write to grievance@cehpoint.co.in about anything in this document, or support@cehpoint.co.in for day-to-day help.