This Client Testing Services Agreement ("Agreement") governs your purchase of product-testing services through the Cehpoint marketplace. It supplements our Terms of Service. By commissioning testing you ("Client") agree to these terms.
1. Parties
This Agreement is between your organisation ("Client") and Cehpoint. Cehpoint operates a marketplace that connects Clients with independent testers and administers engagements, deliverables and payments. Testers are independent contractors, not Cehpoint employees.
2. Testing services
Cehpoint arranges for independent testers to evaluate your product (software, app, website, hardware or service) and deliver written test reports describing findings such as defects, usability issues and observations, within an agreed scope.
3. Scope and deliverables
- The scope, target environments, timeframe, acceptance criteria and the number/type of reports are agreed with you before testing begins.
- The deliverable is the report(s) — Cehpoint does not undertake to fix defects unless separately contracted.
- Changes to scope may change pricing and timelines and must be agreed in writing (including via the platform).
4. Per-report pricing and negotiated budget
- Testing is priced per report. You agree a rate per report and an overall negotiated budget or cap for the engagement.
- You are charged for each report that is produced and accepted under the agreed acceptance criteria, up to the budget.
- We will not exceed your agreed budget without your approval.
- Prices are in INR and exclusive of GST and applicable taxes unless stated.
5. Payment via PayU
- Payments are made through PayU (or another gateway we designate), per accepted report or per the milestone schedule agreed for the engagement.
- Testers are paid from your payment after Cehpoint receives it; timely payment ensures testers are paid for accepted work.
- Refunds and cancellations follow the Refund & Cancellation Policy: not-yet-started jobs can be cancelled/refunded; accepted reports are non-refundable; reports that fail acceptance are not charged.
6. Testers and confidentiality
Testers are bound by the Product Tester Agreement, including confidentiality/NDA obligations that protect your pre-release product and data. Testers access only what you authorise and must keep credentials and materials confidential. You may specify additional reasonable confidentiality or environment requirements for an engagement.
7. Your obligations
- Provide accurate product information, safe test access/credentials, and clear scope and acceptance criteria.
- Ensure you have the right to have the product tested and that testing will not violate any third-party terms.
- Grant only the access necessary; you are responsible for backing up your systems and data before testing.
- Review and accept/reject reports promptly against the agreed criteria.
8. No warranty that testing finds all issues
Testing reduces risk but cannot find every defect. Cehpoint and its testers do not warrant that testing will identify all bugs, vulnerabilities or issues, or that the product is fit for release or free of defects. Reports reflect findings within the agreed scope, time and environment only. The Services are provided on an "as is" basis; see our Disclaimer. You remain responsible for release decisions and for the security and quality of your product.
9. Intellectual property in deliverables
Upon full payment for a report, the rights in that report's findings and write-up are assigned to you, the Client, so you can use them to improve your product. You retain all rights in your own product. Cehpoint may retain anonymised, aggregated operational data (not your Confidential Information) to run and improve the marketplace.
10. Limitation of liability
To the maximum extent permitted by law, Cehpoint is not liable for indirect, incidental or consequential losses, loss of profits, data or goodwill, or for defects that testing did not identify. Cehpoint's total aggregate liability arising out of an engagement will not exceed the fees you paid Cehpoint for that engagement. Nothing excludes liability that cannot be excluded under law.
11. Term and termination
This Agreement applies to each engagement you commission. You may cancel an engagement before reports are produced (see the refund policy). Cehpoint may suspend or end an engagement for non-payment, unlawful requests, or breach of these terms. Accrued payment obligations, confidentiality and IP terms survive termination.
12. Governing law
This Agreement is governed by the laws of India, with exclusive jurisdiction of the courts at West Bengal, India.
Contact us
If you have any questions, requests or complaints about this document or how we handle your information, contact:
- Support / general: support@cehpoint.co.in
- Grievance / Data Protection queries: grievance@cehpoint.co.in
- Post: Cehpoint, West Bengal, India — full registered office address available on request.